WhatsApp Channel to Provide Seniors Information on Scams or Fake News in All Four Official Languages

Miss Rachel Ong asked the Minister for Home Affairs whether the Government will consider creating a separate WhatsApp channel in addition to the Gov.sg channel, to alert seniors on new and trending scams or fake news and to make the information available in the four national languages.

Mr K Shanmugam: There are two WhatsApp channels today to alert members of the public on scam-related matters. Messages are available in the four national languages on both channels.

First, the "gov.sg" channel, which communicates key messages on behalf of the whole-of-Government, including advisories to alert the public on scams and fake news. Second, the "National Crime Prevention Council (NCPC) ScamAlert" channel, which is a dedicated channel for scams. It provides information on the latest scam trends and how members of the public can protect themselves.

There are also specific, targeted ways to reach out to seniors. For example, the Police work with the Agency for Integrated Care and grassroot organisations to alert residents, including seniors, to the latest scam trends, tell-tale signs of scams and steps they can take to protect themselves. Another example is the "SG Cyber Safe Seniors Programme", which teaches seniors cyber hygiene practices through a mix of physical and online platforms. A handbook in the four official languages has also been produced for digital ambassadors from the SG Digital Office to hand out to seniors.