Formal Body to Protect Interests of and Provide Dispute Resolution Assistance to Micro and Small Enterprises

Mr Chua Kheng Wee Louis asked the Deputy Prime Minister and Minister for Trade and Industry whether the Government will consider establishing a formal body or mechanism to (i) protect the interests of micro and small enterprises and (ii) mediate or provide advice to assist micro and small enterprises on any potential disputes with larger suppliers, such as e-commerce platforms.

Mr Gan Kim Yong: There are established mechanisms for enterprises, including micro and small enterprises, to resolve commercial disputes. For disputes involving claims of up to $30,000, enterprises can submit their disputes through the Small Claims Tribunals, which provide a quicker and less expensive process compared to a civil trial. Enterprises can also seek mediation and adjudication services provided by mediation bodies, such as the Singapore Mediation Centre.