SingPass Login Success Rates and Application Abandonment Patterns for CDRT Claims

Mr Gerald Giam Yean Song asked the Minister for Law since 2023 (a) what is the annual number of unique SingPass logins to the Community Justice and Tribunals System for Community Disputes Resolution Tribunals claims; (b) of these, how many successfully submitted a claim; (c) which stage of the form has the highest rate of application abandonment; and (d) what is the median length of time taken for successful claim submissions.

Mr Edwin Tong Chun Fai: Between 2023 and 2024, around 394 claims were filed with the Community Disputes Resolution Tribunals via logins using SingPass or CJTSPass (for individuals who do not have SingPass) to the Community Justice and Tribunals System (CJTS).

The CJTS does not track the other requested data.