Acceptance Rates of Revised HealthHub Terms of Use and Alternative Access Options

Mr Dennis Tan Lip Fong asked the Coordinating Minister for Social Policies and Minister for Health since the updates to HealthHub's terms of use in September and November 2025 (a) how many users have not accepted the revised terms of use in full or have given up access to HealthHub; and (b) how else can such users access similar information previously accessible on HealthHub, other than through the platform.

Mr Ong Ye Kung: HealthHub's Terms of Use were updated in September 2025 and November 2025 arising from Data Protection Trustmark requirements and enhancement of the Caregiver Access module respectively. Since then, there has not been a reduction in the number of monthly unique HealthHub users.

Residents who prefer not to use HealthHub have the option of contacting the public healthcare institutions directly through service counters and contact centres.