Manpower-related Appeal Cases for Past Two Years Closed Due to Unanswered Callbacks and Alternative Follow-up Procedures

Ms Valerie Lee asked the Minister for Manpower (a) how many manpower-related appeal cases received by the Ministry under all its schemes in the past two years involved call-backs that did not proceed because the appellant did not answer the phone; (b) what proportion of total appeals does this represent; and (c) whether the Ministry provides alternative follow-up channels before such cases are closed.

Dr Tan See Leng: Each year, the Ministry of Manpower (MOM) received close to 500,000 appeals. Of these, around 1% of the appeals involved call-backs that were not successful.

In cases that involve call-backs, MOM would attempt to follow-up on the appeal via other means, such as replying via email or sending a hardcopy letter to the appellant's address.