Submission of Reports on Smoking or Noise Disturbances by Neighbours through OneService App

Mr Gerald Giam Yean Song asked the Minister for National Development whether the OneService app has plans to allow residents to submit reports on smoking or noise disturbances by neighbours and, if so, which agency will these reports be routed to.

Mr Desmond Lee: Residents today can already submit feedback on smoking and neighbourly noise through the “Others” category in the OneService app, without needing to know which agency to go to .

MSO’s backend system will route the feedback to NEA, HDB or the Town Councils, based on issue and location of the incident.