Assistance for Non-IT-savvy Elderly and Vulnerable Without SingPass Applying for Build-To-Order and Sale of Balance Flats Online

Mr Chong Kee Hiong asked the Minister for National Development for the elderly and vulnerable without SingPass or who are not IT savvy, what assistance does HDB give to help them apply for Build-To-Order and Sale of Balance Flats as these applications have to be done online.

Mr Desmond Lee: Flat applications for new and resale flats are submitted online at HDB InfoWEB. This has brought about much convenience to home seekers. Applicants without internet access may seek support from their family members, friends or community.

For those who need further assistance, such as seniors who have no access to computer devices or who do not know how to use digital devices and are without support, they may call the HDB Sales/Resale Customer Service Line at 1800-8663066 for help. If face-to-face engagement is required, we will invite them to HDB Hub for in-person assistance by our service ambassadors, while keeping to the safe management measures amidst the COVID-19 pandemic.