Number of Electoral Divisions Taken Care of by Each HDB Branch

Miss Cheryl Chan Wei Ling asked the Minister for National Development (a) what is the average number of electoral divisions that each HDB Branch is responsible for; and (b) with the increasing number of development and upgrading projects in the HDB heartlands, whether the resources at each HDB Branch are sufficient to manage the workload in a timely and efficient manner.

Mr Lawrence Wong: There are currently 21 HDB Branches across Singapore, which provide a range of services to the residents. There is no one-to-one mapping of the electoral division boundaries and the location of HDB Branches. Depending on location, each HDB Branch typically serves a number of electoral divisions, and residents within the same electoral division might be served by different HDB Branches. On average, each Branch is responsible for HDB developments in about three electoral divisions.

HDB manages the manpower resources of its Branches according to the number and profile of the HDB developments that each Branch manages, and may reallocate resources across Branches if required. To optimise resources, HDB has implemented a number of self-help options to allow residents to obtain information quickly, and to conduct straightforward transactions via online channels. HDB has been reaching out to educate the public on the various electronic and mobile services available.

HDB will continue to review its resources, streamline its processes and leverage technology to enhance operational efficiency and ensure timely delivery of services to the residents.