Single Agency for Application of Business Licences

Mr Teo Siong Seng asked the Minister for Trade and Industry whether the Ministry will consider reviewing the need for business licences and permits to be applied through multiple Government agencies and allowing the application process to be channelled through a single agency for better efficiency and cost.

Mr Lim Hng Kiang: Singapore has consistently ranked well in the World Bank’s Ease of Doing Business Survey, taking the number one spot for the past seven years. The Government is committed to making its application processes efficient and simple. We have introduced the Online Business Licensing Service (OBLS), which is a one-stop licensing portal for more than 80 business licences from 17 Government agencies. Businesses can apply for or renew licences, check application statuses, update licences, and terminate their licences online, in one online transaction. In addition, we have also introduced various other platforms to streamline the interactions between the Government and businesses. For example, local and international suppliers can search for procurement opportunities and submit bids online through the Government's one-stop e-procurement portal, known as GeBiz (Government Electronic Business).

Government agencies work closely with one another to enhance the quality and user-friendliness of Government websites and e-services. For instance, a set of Web Interface Standards (WIS) guide agencies in developing websites and e-services that are easy for customers to use, and provide a more consistent, intuitive and smooth experience for Government websites. Specifically, the WIS requires agencies to list and describe their e-services and forms prominently on their websites, to help users find the relevant e-services quickly, understand what is required in the submission and get all relevant information ready before proceeding with the e-services.

The Public Service will continue to improve the user-friendliness of Government websites and streamline Government e-services, including applications for business licences and permits. In line with the eGov Masterplan (eGov2015), we will continue to move towards a whole-of-Government approach in the delivery of accessible, integrated and value-added e-services to business sectors.