Assistance for Seniors Who Find Automated Immigration Clearance Procedures Confusing

Ms Foo Mee Har asked the Minister for Home Affairs (a) whether considerations are being made to assist seniors who find the automated procedures for immigration clearance at Changi Airport confusing; and (b) whether ICA officers are trained to proactively help these seniors.

Mr K Shanmugam: The automated immigration lanes at the checkpoints are designed to allow travellers to use them easily and independently. They have visual cues and on-screen videos, such as footprint stickers on the floor, and arrows to guide users where to look for the facial and iris scans.

Nevertheless, the Immigration and Checkpoints Authority still deploys its officers onsite, who will approach and guide travellers whom they notice may require assistance during automated immigration clearance.