Non-digital Applications for Singapore Citizenship, Permanent Residence or Long-Term Visit Pass

Ms Denise Phua Lay Peng asked the Minister for Home Affairs what measures has ICA taken to provide non-digital access to applications, particularly in relation to applications for Singapore Citizenship, Permanent Residence or Long-Term Visit Pass by residents who are illiterate or not digitally able.

Mr K Shanmugam: For the convenience of applicants, online submission is now the default for applying for immigration facilities, like Singapore Citizenship, Permanent Residence or Long-Term Visit Pass. Nonetheless, members of the public who require help to submit their applications online may approach officers at the Immigration and Checkpoints Authority Services Centre for assistance.