Breakdown of Complaints Against Car-sharing Companies by Company, Type of Complaint Type and Resolution Outcomes

Ms Valerie Lee asked the Deputy Prime Minister and Minister for Trade and Industry whether the Ministry has data on (i) the breakdown of the 547 complaints against car-sharing companies, by company and type of complaint and (ii) what proportion of these complaints have been resolved.

Mr Gan Kim Yong: The most common complaints against car sharing received by the Consumers Association of Singapore (CASE) are overcharging (27%), lack of transparency in damage assessments and repair costs (18%), and refunds that were delayed or not properly processed (13%).

Eighty-eight percent of the complaints were resolved with CASE providing advice to the consumers or through CASE negotiating with the companies on the consumers' behalf. Forty-seven of the remaining complaints are pending. Nineteen cases remain unresolved and CASE will advise consumers to seek independent legal advice, where applicable.