Evaluating Public Bus Passenger Capacity, Boarding Demand and Peak-hour Performance Metrics

Mr Gerald Giam Yean Song asked the Minister for Transport (a) how are passenger capacity and loading data for public bus routes evaluated during peak morning travel windows; (b) whether data collection accounts for unserved commuters who are unable to board because buses arrive at capacity; and (c) whether peak hour performance reviews evaluate critical micro-windows separately from broader hourly averages.

Mr Jeffrey Siow: Loading data for buses is measured by farecard data against the capacity of the buses deployed. For routes with high peak hour loading over the heaviest 30-minute window, the Land Transport Authority will work with the respective operators to monitor bus stops along the route for unable-to-board situations using on-site surveys and commuter feedback. When frequent unable-to-board situations are observed, service adjustments will be made.