Caseload at Family Service Centres

Parliament of Singapore · 17 February 2012

Official Report, 17 February 2012, Vol 88, Issue 14 · Open in the reader (summaries, search, filters)

Chan Chun Sing Muhamad Faisal Bin Abdul Manap

Mr Muhamad Faisal Bin Abdul Manap asked the Acting Minister for Community Development, Youth and Sports for each of the years from 2007 to 2011 (a) what was the average caseload of Family Service Centre (FSC) social workers in terms of active ongoing cases per month; (b) what was the average number of new cases per social worker assigned to FSC social workers per month; (c) what was the average number of investigations per social worker conducted by FSC social workers; and (d) what was the average number of FSC social workers per supervisor.

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Mr Chan Chun Sing: The number of monthly active cases per FSC social worker was 49 in 2007 and 43 in 2011, while the average number of monthly new cases per social worker was four in 2007 and three in 2011.

The casework and counselling sessions conducted by each social worker per month will vary depending on the nature and complexity of the cases. Each FSC supervisor oversees about three to four social workers.

As announced during the FSC Seminar on 9 February 2012, MCYS will provide FSCs with more resources to further reduce the caseload of FSC social workers by 20%, to enable them to invest more time in helping vulnerable families with more complex needs.