CENTRAL COMPLAINTS BUREAU (Cases, 1975 - 77)

Mr Hwang Soo Jin asked the Minister for Social Affairs (a) how many cases were reported to the Central Complaints Bureau in 1977; (b) how many of them were investigated; and (c) how many cases resulted in disciplinary action being taken and if he will give the comparative figures for 1976 and 1975.

Dr Ahmad Mattar: In 1977, the Central Complaints Bureau received 592 cases. Of these, the Bureau investigated 77 cases which were complaints against civil servants. These complaints concerned discourtesy, misconduct, petty bureaucracy, unnecessary delay of service and discrimination of service. Arising from investigation by the Bureau, 10 cases resulted in disciplinary action being taken against the officers concerned.

The rest of the cases received in 1977 were either complaints or requests relating to enforcement action taken or to be taken by Government departments or statutory bodies or appeals for assistance and enquiries. Where necessary, the Bureau referred the requests, appeals or enquiries to the appropriate Government departments and statutory bodies.

The Bureau received 559 cases in 1976 and 695 cases in 1975. Of the cases received in these 2 years, the Bureau investigated 28 cases in 1976 and 56 cases in 1975. The cases investigated were complaints against civil servants. Action was taken against 6 cases in 1976 and 5 cases in 1975.